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Attention: Do not order the c200k powertrax locker!

18K views 18 replies 14 participants last post by  karlmichael  
#1 ·
Bad news, guys. I wish I could be writing a great review of this product, but please continue reading:

I purchased the VERY FIRST Powetrax locker for the C200K differential last week. Apparently they have produced 20 of them, and still have 19 sitting on their shelf at Richmond Gear. I have the only 'production' model sold.

I installed it this weekend following their installation manual. It went off without a hitch; I am a Michigan certified mechanic with years of experience in working on full-blown race cars, dune machines, and everything in between.

I took the truck out onto a private dirt road to test. At first, the locker worked perfectly and I got amazing traction. It made noise turning corners, but this is expected and totally acceptable. I drove back to my house and as I began to drive up my gravel driveway, the back tires began slipping and I noticed that only the driver's side tire was spinning. I have a supercharger and a fair amount of power, so it's pretty easy for me to break traction most of the time. At this point, I thought I somehow broke an axle.

Took the truck back into my shop, jacked it up, and I was able to spin the passenger side tire with the truck in park. Not good. At this point, I thought for SURE I had broken an axle, but seeing as how I had BARELY tested the truck on a dirt road, I couldn't believe it.

So I began disassembly. Took the axles back out, and removed the differential cover. Metal all over the drain plug... oh crap. But, the axles were fine and the ring gear/differential case seemed okay.

Removed the differential carrier and ring gear, took out the locker. The driver and driver spacer are cracked all the way through, and the driver paddle is sheared off completely. This is me staring in disbelief on a $500 dollar, ten minute old locker that is shredded.

Monday morning I call Richmond gear first thing and explain what happened. They wanted me to send the locker back so they can 'analyze the damage and see what happened'. I agree to overnight it, and casually mention that I belong to several Nissan forums and I know how the R&D process has gone with this locker. Mentioned I knew about their heat treating issues which he denies. Told him I have a wheeling trip this weekend so I expect a response immediately.

One hour ago, they call me back. Apparently, ALL 20 DIFFERENTIALS ON THEIR SHELF ARE BAD. He tells me the blueprints are correct, but the drivers were machined incorrectly and out of spec. He said at this point he has no quick solution for me, so I am contacting the distributor for a refund. I told him flat out I will never buy a Richmond product again if they do not reimburse my overnight shipping expense. I tell him I work with numerous manufacturing operations in my line of business and not a SINGLE ONE of them ships out a product without doing quality control on the first batch run. He has no explanation for this, and said he can't make the call on whether or not Richmond will refund my shipping costs.

At this point, I must recommend that nobody purchase this product or anything else from Richmond Gear until they resolve this situation to my liking. Sorry for the bad news, guys, but better you hear it from me than by purchasing one of these things and finding out yourselves.

Please feel free to post this on The NewX or any other forums. Thanks for listening!
 
#2 ·
Pictures of the broken locker

Photos of the damage and my drain plug. You can see the crack going all the way through the driver spacer, which for some inexplicable reason has a slot machined in it for installing C-clips on the axles. Our axles do not have any c-clips, so this tells me they simply re-used a design from some other vehicle. Awful.

You can also see the obvious wear on the teeth and the broken spacer paddle.
 

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#5 ·
Thanks for the warning

Sure am glad I hadn't placed my order yet. Please keep us posted as to how Richmond (or the dist) handles this issue.
 
#7 ·
Richmond Gear IS the manufacturer; so far I have not spoken with the distributor. The tech support guy at Richmond has gotten in touch with them and called me to let me know they should be processing my refund today or early tomorrow morning. I'll check my credit card statement tomorrow.

I submitted my shipping receipt to Richmond, but the tech guy told me he has to get approval from the company VP, who was in a meeting all afternoon. Personally, if it was me handling tech support, I'd be paying out of my pocket to cover the shipping costs and taking it up with the VP afterward just to keep the customer happy... but that's just me.

Bottom line is, they're lucky that it happened to be ME that it broke on and not someone else who paid a shop $500 to install it. If that were the case I'd have to believe they'd be on the hook for paying that as well. As it is I'm out 2 quarts of $19 75W-140 gear oil and I am lucky it didn't trash my diff bearings or anything else.
 
#8 ·
I will PM you some contact info at Regal Beloit (parent company of Richmond gears). These are the guys we were working with to design the product and do the testing. Hopefully they will take care of you.
 
#10 ·
I can't say I'm surprised by this at all. In thinking Richmond really isn't into customer satisfaction. Didn't they give hunter the run around when this locker blew up his axle?
 
#11 ·
yea, i dont think the testers will ever volunter to do that again. and i would not recomend anyone buy this product until the original testers are happy.
 
#17 ·
#18 ·
Sorry, no updates to provide... I did the smart thing and swapped in an M226 rear end with a TrueTrac and 4.11 gears.

Honestly, I know it's an attractive thing to have a cheap locker for the C200k axle but if you are really going to use your truck, you're better off just biting the bullet and spending the money to do the M226. You'll have more options available to you, including gears, and it's a well vetted axle with little issues.

Plus, you can find M226's for fairly cheap lately, especially if you're changing gear ratios and you don't care what gear ratio it has in the junkyard.
 
#19 ·
If the lockers have the driver spacer replaced with a non cut version and the heat treatment issue was fixed would this locker work for daily driving, driving to the trail head mt biking, light off roading and would they hurt snow tractions if i am using chains? I have the 4cyl version so i wont be making huge amounts of power.

karl