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4 Posts
Hey, guys. I have a 2015 SV 4x4 with ~19,000 miles, and I have two issues I'm trying to get resolved:
1. The keyhole lock on the tailgate is loose, and it doesn't work smoothly. Actually, it's always been loose, but didn't notice until I drove it off the lot. It does work, but on top of being loose, it's annoying because you have to kinda turn the key back and forth a couple of times before it "catches" to unlock the thing.
2. A recent battery issue, which concerns me. I noticed day before yesterday that the positive terminal on my battery had an EXCESSIVE amount of corrosion on it--about half white half brown, in case that means anything to anyone. Now, I've been around cars my whole life, and I maintain and fix nearly everything on our three vehicles--2014 Versa, 1990 5.0 Mustang, and the truck--so I do know what I'm talking about when I say this is excessive corrosion, particularly because I do do maintenance on the battery every few months: battery cleaner, flush with distilled water, and spray the red corrosion prevention stuff that comes in the little aerosol can. So I blasted it with 3 or 4 rounds of foamy terminal cleaner and water. I then tried taking the positive clamp off the terminal, but I couldn't get it to budge after loosening the screw. I'm not sure if the thing has welded itself to the terminal, or if it's kinda sorta seized up with rust (the screw and clamp has significant rust). I don't know what's causing this all of a sudden, but it is alarming.
So I call the local Nissan dealer and talk to service and the woman tells me that, in all likelihood, NEITHER of the items above will be covered under warranty. She said I'd have to PROVE the keyhole thing was a factory defect (how the $h1t would anyone be able to do that after driving it off the lot!?), and she said the battery corrosion is "normal," so they wouldn't do anything about that either despite my explaining to her that I didn't just fall off the turnip truck when it comes to automobiles, and it is most certainly NOT normal given what I said above. It seemed like she basically didn't take me seriously and wanted to "prove" she knew more than me about cars, which I could care less if that's the case or not. Anyway, just one of those types of people. I suspect she also might have been trying to dissuade me from bringing the truck in for service, but I haven't a clue why because they get paid by Nissan all the same. I digress... just venting a bit now.
I have gotten the runaround once before from these clowns, so I last time I called Nissan HQ, and they assured me they'd contact X dealership to make sure they'd take care of me. So I get into X dealership, and apparently lines got crossed somewhere because they STILL tried to deny service--EASY-a$$ service. It did finally got resolved after much wasted time and energy. Anyway, I'm thinking I'll have to call HQ again and tell them to make dang sure X dealership takes care of me without the drama this time!
Has anyone else ever had such issues with either:
-Battery?
-Warranty?
Thanks for your feedback and advice.::smile::
1. The keyhole lock on the tailgate is loose, and it doesn't work smoothly. Actually, it's always been loose, but didn't notice until I drove it off the lot. It does work, but on top of being loose, it's annoying because you have to kinda turn the key back and forth a couple of times before it "catches" to unlock the thing.
2. A recent battery issue, which concerns me. I noticed day before yesterday that the positive terminal on my battery had an EXCESSIVE amount of corrosion on it--about half white half brown, in case that means anything to anyone. Now, I've been around cars my whole life, and I maintain and fix nearly everything on our three vehicles--2014 Versa, 1990 5.0 Mustang, and the truck--so I do know what I'm talking about when I say this is excessive corrosion, particularly because I do do maintenance on the battery every few months: battery cleaner, flush with distilled water, and spray the red corrosion prevention stuff that comes in the little aerosol can. So I blasted it with 3 or 4 rounds of foamy terminal cleaner and water. I then tried taking the positive clamp off the terminal, but I couldn't get it to budge after loosening the screw. I'm not sure if the thing has welded itself to the terminal, or if it's kinda sorta seized up with rust (the screw and clamp has significant rust). I don't know what's causing this all of a sudden, but it is alarming.
So I call the local Nissan dealer and talk to service and the woman tells me that, in all likelihood, NEITHER of the items above will be covered under warranty. She said I'd have to PROVE the keyhole thing was a factory defect (how the $h1t would anyone be able to do that after driving it off the lot!?), and she said the battery corrosion is "normal," so they wouldn't do anything about that either despite my explaining to her that I didn't just fall off the turnip truck when it comes to automobiles, and it is most certainly NOT normal given what I said above. It seemed like she basically didn't take me seriously and wanted to "prove" she knew more than me about cars, which I could care less if that's the case or not. Anyway, just one of those types of people. I suspect she also might have been trying to dissuade me from bringing the truck in for service, but I haven't a clue why because they get paid by Nissan all the same. I digress... just venting a bit now.
I have gotten the runaround once before from these clowns, so I last time I called Nissan HQ, and they assured me they'd contact X dealership to make sure they'd take care of me. So I get into X dealership, and apparently lines got crossed somewhere because they STILL tried to deny service--EASY-a$$ service. It did finally got resolved after much wasted time and energy. Anyway, I'm thinking I'll have to call HQ again and tell them to make dang sure X dealership takes care of me without the drama this time!
Has anyone else ever had such issues with either:
-Battery?
-Warranty?
Thanks for your feedback and advice.::smile::
). After I called her I popped the hood and lifted up the + terminal cover and I see a bit of fresh powder. Wiggled both terminals to make sure that I had snugged them up sufficiently when I installed the new battery. They were snug.
