[Wintermute]

So the USB/AUX jack on my truck is loose, causing the USB connection to drop intermittently while driving. I already popped the old one out, and it will take all of 5 minutes to replace. It's just not worth the $30 the part costs to take it to the dealer to let the service department spend half a day doing the swap to get it covered under warranty.

Has anyone ever tried to do a warranty replacement on just a part, or do I have to let the service monkeys do the work to get the part replaced under warranty?

 

[Skibane]

Since when does a USB connector cost 30 bucks?

Most of them are less than a couple bucks from any reputable electronics parts house.

 

[Wintermute]

Since when does a USB connector cost 30 bucks?

Most of them are less than a couple bucks from any reputable electronics parts house.

It's the whole integrated USB and AUX package that replaces one of the 12V DC plugs. The piece that the USB cable is plugged into here:

I guess working in the aerospace industry has desensitized me; $30 doesn't even seem that bad to me. Yeah, it's $5 in parts, but it's $5 in parts in a custom-designed enclosure. You're paying for the design costs more than the material costs on a part like this I suspect. I pulled it out and it is in fact a standard mini USB plug on the other side of the housing, but replacing the prepackaged assembly with a plain extension cable and making it still look good would end up costing my $30 anyway.

 

[whistler]

Curious, where do you work?
I understand about being desentized.
$300 for a tube of silicone! That was 20 years ago.

 

[Undercover Brother]

Not saying it is impossible, but I seriously doubt they will warranty out parts only handing you a part without writing a service ticket and having it go through the service bay to verify defect and them installing the part.

I went through a similar thing years ago for a broken brake pedal pad and the rationale from the service writer was for them to warranty the part and bill Nissan corporate, part of the deal is the liability of the part needing to be installed by the dealership.