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Discussion Starter #1
Hey guys,

Anyone know if doing your own service will void warranty. Do they need to see a stamp in your logbook before they can approve any warranty work?

Sorry if there is already another thread/s on this but I had a bit of a look & couldn't find anything. I would also just ring the dealership but I reckon I'll get a better answer here. I've probably already voided it by putting an after market steel bullbar & lift kit on it.

Only asking because Nissan dealership here in Springwood, Qld want $405 for 60,000km service which included changing oil, filter & a/c pollen filter.
 

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Nissan doesnt have to do the work but a registered workshop can do the work and they stamp ya book for ya. Nissan wanted $400 odd to do my last service which was a grease n oil and I got it done elsewhere for $200 and a loaner car
 

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Discussion Starter #3
Thanks Aussie.
The bloke who did my lift kit (southside suspension, highly recommended if any of you in SE Qld are thinking of a getting a lift done) quoted me $200. So there was no way I was going through any Nissan dealer.

But even still I thought if it wouldn't void my warranty I would just do it myself.
 

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Fitting "standard" accessories such as bullbars, improved suspension etc, and doing your own servicing cannot void your vehicle warranty - regardless of what a dealership may tell you.

If you fit an aftermarket bullbar and say for example the front of your chassis rails crack (like what is happening at the moment to the 200 series Landcruisers), then they will have a case. But it's up to them to show how the after market part caused the failure.

Re: your own servicing - if you perform the work to the standard required by the manufacturer (ie, to the standard that any competent trained technician would achieve), use parts that are of at least comparable quality to factory replacement parts (don't have to be factory parts, just of equivalent quality), and keep a record of what you did and when you did it, then no - your warranty cannot be voided.

The main purpose of the service handbook/logbook supplied with your vehicle is to give the manufacturer some evidence that your service work was not done on time, incorrect work was carried out etc. That is a "glass is half empty" statement, however I believe in protecting myself :)

However if you perform your own service work (as I do), then the service handbook is a good tool as you can sign off against all the items that you were required to service. That shows that all the work required to be done, WAS done. That is a "glass is half full" statement :)

The service work doesn't even have to be undertaken by a qualified mechanic, as long as it is done to a good standard. Obviously it's helpful if the work IS done by a qualified mechanic should a problem occur, but not compulsory.

Real world examples - I service my Navara myself. Have serviced most vehicles I've owned myself. I have had cause to claim against warranty in the past and have never had a problem with the dealer claiming that a fault was caused by incorrect servicing, or servicing that was not done to the required standard.

Hope this info helps.


Edit: As for costs - I also have an M Class Mercedes. At the ~20,000km service the dealer estimated the cost at ~$800. I had the work performed by a Mercedes specialist for $303. And he actually did MORE work than was required by the service schedule... The Merc is a little too complex for me to want to work on as I'm sure you will understand.

Now I am a qualified mechanic so CAN sign off on my own work. But in the past when I was claiming warranty on previous vehicles, I was never asked to prove my credentials etc, and it's my signature in the service logbook.
 

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Discussion Starter #5
Thanks Anthony. very informative.
I didn't look at it from that angle but it makes sense. Was just hoping there was nothing in fine print somewhere. This is the first car I've owned which still has new car warranty on it. I've also always serviced my own cars in the past because at least that way you know what oils etc go in it.
 

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See there is a difference if your a qualified mechanic . Installing aftermarket or factory components wont come under the term service.
My understanding and am sure ant will know better as he always does is that a service is the routine maintenance of your vehicle like the usual grease and oil change. If you do it yourself and arent qualified then Nissan have every right to query your warranty.I beleieve it even says that somewhere. Being away from home I cant check on this.But anyway Nissan I know for a fact will give you grief on a warranty claim on a Nissan part thats not fitted by Nissan .
Bottem line service work done at home by a non qualified person stands a damm good chance of voiding Warranty.
I am not a qualified mechanic but I have done all the installs on my truck from the front bar to the tow bar and no issues at all and am only covered by manufacturers warranty on those parts as Nissan didnt install them.

In fact Ant how bout when I get home we both go Visit ya mate Duncan and ask him will he honor warranty if the services are done by a NON Qualified mechanic .

Martin you will know about this stuff
 

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I bought a factory Nissan driving light installation kit from my local dealer and installed it myself to run a set of Hella Spotties. When I had problems with the relays they booked it in and replaced a relay under warranty. The relay had filled with water as I had it upside down but that's what the instructions seemed to tell me to do. They agreed and paid up! Can't complain about that. :goodjob: That's from Duncan Nissan in Perth.
cheers
Steve
 

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I am only going on what I have been told. I only used the factory wiring kit for the bullbar wiring and as luck would have it a leaking battery has destroyed most of that anyway.I did all my own wiring for driving lights etc mainly cos its cheaper and I had modded it to flash the lights alternatively anyway.
I was only going to tell any dealership I needed to get something fixed my that another dealer fitted the parts anyway.If its factory parts then if you follow the detailed install instructions then noone should know it wasnt installedd at a dealers anyway.
 

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..... My understanding and am sure ant will know better as he always does....In fact Ant how bout when I get home we both go Visit ya mate Duncan and ask him will he honor warranty if the services are done by a NON Qualified mechanic.....
You really are an individual aren't you.

Now I'm not sure what I've done to upset you, or why you believe you know me well enough to take these cheap shots - but if you want to sort this out in person when you get back just let me know.

I told you in a PM that I would never say something to someone that I wouldn' be prepared to say to them around a campfire.

Just so we're clear on the matter - you are NOT welcome around my campfire.
 

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Anthony
why is it that no matter what I say you always take it as me haven a go at you. I wasnt sunshine .You are the qualified mechanic and obviously have a better rapor with Nat Cap than I do so you will get the answers easier then I could.
I was meerly pointing out Nat Cap could clear it all up once and for all.I beleive your wrong in saying anyone can do their own servicing and not void warranty .I will gladly do my own servicing but I am told it will void my warranty. If you can show me where I can do my own without voiding warranty I will gladly buy you many beers as it will save us all heaps.

oh and if you still convinced I am having a go at you then yes I will gladly meet face to face at Nat Cap Motors at 5.30pm on the 25th of July with Duncan . I have no issues with you or Duncan. Whats done is done and I dont have to deal with him any more so I dont care either way.
 

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Thanks for the clarification.

You CAN do your own servicing and not void your warranty. Check out the trade practices act. It is your friend.

A warranty on a new vehicle is merely a civil arrangement between two parties - this can not be overridden by the statutory obligations imposed by the trade practices act.

Now...while not wanting to go into great detail - the basics are here:

Partial quote from Professor Allan Fels when he was head of the ACCC:

"A common concern for new car buyers is their right to have someone, other than the dealer, service the car without putting warranties at risk. Judging by the large number of calls received by the ACCC many buyers are uncertain.

To put the record straight, dealers cannot declare a warranty void if the buyer has the vehicle serviced by someone else. The buyer, however, has an obligation to ensure that the selected service centre employs qualified staff, that servicing matches manufacturer’s specifications and only genuine or appropriate quality parts are used.
...
Under the Trade Practices Act dealers cannot limit their warranty obligations or claim the warranty is void if the vehicle is serviced by someone other than the dealer or its agent.


Regardless of who performs the service work - whether they are a qualified mehanic or not - the work is either performed to the required standard, or it is not. Simple as that.

For a dealer or manufacturer to arbitrarily attempt to void your warranty because you do your own services is unlawful. That's why we have consumer protection agencies.

If you want me to meet you at Nat Caps, no problem at all. And as I also said to you in the PM I sent - if you had problems with them, then so be it. I objected to the obscenities you used to describe someone behind their back.
 

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So basically as long as I buy genuine oils and filters then I should be ok as long as the damm thing doesnt leak all the oils out.
When the truck was first serviced it has Best Western mineral oils used. I have since had that changed to Nissan Genuine Synthetic .The oil still ruins above the 100 per service tho.
What about the stamp in the book will that be an issue ?
 

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I agree with Ant on this one and the filters and oils do not need to be genuine but make sure they have proof they are the same or better specifications
 

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I don't use genuine oils or filters either. There is no requirement to. Nissan don't make their own oils, and their filters would likely be made in Korea by one of the big filter manufacturers.

I have to visit the dealer to talk about a warranty issue soon... Have this annoying rattle/buzz (seems to be harmonic) in what appears to be the accelerator pedal position sensor.
 

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Ask them about home servicing and I bet they give you grief lol.Careful with rattles n such as I think we only get them fixed under warranty until the first 1000km service. I seem to remember something bout that. I know Holden makes you pay for any loose bolts etc after the first service.We had a Holden Cruze ( friggen bucket of crap) and they were charging us $18 per bolt to tighten the rear seat belt bolts every service.
 

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Thanks for the clarification.

You CAN do your own servicing and not void your warranty. Check out the trade practices act. It is your friend.

A warranty on a new vehicle is merely a civil arrangement between two parties - this can not be overridden by the statutory obligations imposed by the trade practices act.

Now...while not wanting to go into great detail - the basics are here:

Partial quote from Professor Allan Fels when he was head of the ACCC:

"A common concern for new car buyers is their right to have someone, other than the dealer, service the car without putting warranties at risk. Judging by the large number of calls received by the ACCC many buyers are uncertain.

To put the record straight, dealers cannot declare a warranty void if the buyer has the vehicle serviced by someone else. The buyer, however, has an obligation to ensure that the selected service centre employs qualified staff, that servicing matches manufacturer’s specifications and only genuine or appropriate quality parts are used.
...
Under the Trade Practices Act dealers cannot limit their warranty obligations or claim the warranty is void if the vehicle is serviced by someone other than the dealer or its agent.


Regardless of who performs the service work - whether they are a qualified mehanic or not - the work is either performed to the required standard, or it is not. Simple as that.

For a dealer or manufacturer to arbitrarily attempt to void your warranty because you do your own services is unlawful. That's why we have consumer protection agencies.

If you want me to meet you at Nat Caps, no problem at all. And as I also said to you in the PM I sent - if you had problems with them, then so be it. I objected to the obscenities you used to describe someone behind their back.
Does not the highlighted words above suggest the work must be carried out by a mechanic?
 

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So what is meant by "qualified staff", in your opinion?
Qualified doesn't necessarily mean a piece of paper that says "mechanic", given out by one educational institution or other. Qualified means skilled and able to do the job.

But before you take my words out of the context I mean them again, I'm leaving this thread alone from now on.

Simple facts of the matter are - consumer laws in this country protect your rights with regard to warranties, and your RIGHT to have your vehicle serviced by who, and where you feel like having it done. There is just a certain standard that must be attained when that work is carried out.

If you don't believe me - hey, that's your choice. I'm not trying going to try convince you otherwise. It is after all, your money and you shall spend it however you see fit.

(Sorry if this reply comes across as terse or if I seem grumpy - was a busy weekend :) )
 
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