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Discussion Starter #1
I had what turned out to be a good experience at the local Discount Tire in Murfreesboro, TN yesterday and thought I'd share it with you guys.
Recently I bought a set of wheels and tires from The Tire Rack. I got the set on a few days ago and drove to work with no problems. Going home that afternoon, I noticed a very slight shake, but it was barely noticeable. That night, I went out to retorque the lug nuts and found that a couple of the lug nuts on the front driver's side tire were loose. I thought it was weird but just assumed that I missed going back over them. The next day going to work the shake was worse. I called Tire Rack and they told me to take it to a tire shop and have the front wheels rebalanced and they would cover the cost. So the next day I went to the shop they recommended (a place called Gateway Tire) but they were closed already. They close at 1:00 on Saturday for some reason. I had to get it checked so I went to the Discount Tire right down the road. I walked in and the sales guy that helped me was nice until he found out that I didn't buy the set from them. From there on he gave me nothing but a hassle but agreed to balance the wheels. After a short wait they got to the truck and got it balanced. If you've never been to this shop, the guys working look like a Nascar pit crew working. It's amazing to watch. One of the techs brought the truck around and explained what he did. While standing there, another employee came by and told me how he loved the look of the wheels and tires on the truck. I said thanks but the guy inside didn't think so. He said oh really and looked hard in the store and went in. So we were on our way. But now the shake was worse. Way worse. I turned around and went back. The salesman I dealt with the first time didn't really seem to want to help. He just said there's something's wrong with the wheels or tires. He called the tech who did the balancing and asked it they were a pain to balance and the tech said no, they rolled smooth as glass on the machine. So the salesman said he didn't know what to do and went on to the next customer and then took a phone call. A few minutes later the same employee that complimented the wheels and tires came up and asked what was going on. Turns out he's the mananger. I explanied what was happening and he said give it to me and I'll make it right. So he took it back into the shop and pulled the two front tires off and found the trouble. One of the retaining rings for the hubcentric spacers had sprung out of place after putting the wheel on and was wedged between the wheel and rotor. That caused the lug nuts to not seat properly and they were backing off. That's why they were loose the next day after I installed the wheels and tires and the shaking got worse. The groove in the wheel wasn't deep enough to hold the ring in place. So he took every wheel off and removed those rings and rechecked the balance to be sure. He came out and told me what was going on and that he thinks he fixed it and didn't charge me any extra. He gave me his card and told me to call him on the way home and let him know how it was. His name was Thadddius and he went way out of his way to fix my problem. And it was fixed. The ride home was smooth as could be. I wouldn't hesitate to go back there for anything.
 

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Discussion Starter #2
After a good washing today, I did notice that they did chip one of my wheels :censor: . Oh well what can I do. It sucks since they've been on the truck less than a week.
 

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You know after looking more closely and thinking back to when I was putting a couple of coats of Wheel Wax on the wheels, I remember two spots on one wheels. Looked kinda like faint rings under the clear coat of the paint on the wheel. I tried rubbing the spots out with the wax but they wouldn't come off. They were faint like I said so I didn't worry about it. Well if you look closely in the photo, you can see one of those spots just above the area where paint come off. I think there is a defect in the paint of this wheel in those two spots and the paint popped off on one of them. I'm gonna call Tire Rack and see if they will replace the wheel. Hopefully they do the right thing.
 

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Nice to hear the manager fixed the problem and you stuck with it to get good service. After the first guy I would have walked out but good thing you didn't, it paid off.
 

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Thank you for sharing your experience with us here. I'm glad to hear that the manager stepped up and was able to fix the problem.
Maybe you can share this with your bosses and get this man a raise!

I can tell you that I've just recently seen the store Boomer's talking about, and now I will be CERTAIN to bring my business there!

Oh yeah, you can be sure I'll be seeking Thaddeus out, too!
 
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