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2013 Frontier SV 4x4 LWB VTP
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Discussion Starter · #1 ·
Hi everyone,

Took truck to dealership for 90k maintenance on Friday. Took 1 1/2 hours longer than what I was told. They also forgot to put 2 bolts from my skid plates back in, so I had to go back again Saturday. I get home Saturday night and notice a huge dent across the roof of the canopy. Looks like it pushed straight down, no damage across the front of the canopy so I know I didn’t hit something (I would’ve heard it anyways).

I’m positive the only thing that makes sense is they put it on the lift, lifted too high, and crunched it into a beam or something that was above. For those of you familiar with auto shops/lifts does that seem the likely answer to you?

They are closed today, but I’m headed in bright and early tomorrow morning. I’m going to have them put it on the lift, and see if that’s what happened. Also going to ask to see the security recordings of when my truck was in. To make it right I’ll be asking for a refund for the service ($630), and pay the price in full to either fix or replace (prefer having a metal shop fix it). Also an additional $500 if it gets fixed for depreciation and the fact it won’t be “factory perfect” anymore.

I may not be the most mechanically inclined, but I sure as **** wouldn’t forget bolts, nor dent my own canopy. This is sure motivation to go DIY.

Any thoughts/advice?

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2014 Frontier SV Crew 4x2
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I think you need to come back to planet Earth.

Now that I have your attention, I agree that it probably happened when lifting the truck up too high due to the dents pushing downwards and not scraped.
Why I feel you are out of this world is that you feel that you are entitled to a refund for all the work that they performed plus betterment on your topper, after repairs. In the claims environment that they are going to handle this claim is that they will only owe you for the fair market value of the topper. Period! Looks like it is several years old and has been maintained for leaking seams. No refund for work done. No betterment for the topper if repaired. My bet is that they deem the topper as a total loss and cash you out and let you keep the salvage for a reduced amount by its salvage value. I.E. acv is $500 less $100 sal value you get $400 and keep it.
Take a deep breath and approach them with a level and calm demeanor up front. And don’t set your expectations so high you’re going to blow a gasket.

Keep us updated. This will be interesting.
 

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Discussion Starter · #3 ·
I think you need to come back to planet Earth.

Now that I have your attention, I agree that it probably happened when lifting the truck up too high due to the dents pushing downwards and not scraped.
Why I feel you are out of this world is that you feel that you are entitled to a refund for all the work that they performed plus betterment on your topper, after repairs. In the claims environment that they are going to handle this claim is that they will only owe you for the fair market value of the topper. Period! Looks like it is several years old and has been maintained for leaking seams. No refund for work done. No betterment for the topper if repaired. My bet is that they deem the topper as a total loss and cash you out and let you keep the salvage for a reduced amount by its salvage value. I.E. acv is $500 less $100 sal value you get $400 and keep it.
Take a deep breath and approach them with a level and calm demeanor up front. And don’t set your expectations so high you’re going to blow a gasket.

Keep us updated. This will be interesting.
Appreciate the response. I think you’re right about the extra $500 for betterment being over the top. However that canopy is only 2 1/2 years old and cost roughly 3 grand. The least they should do is pay to fully fix it. I’ll also request that they refund the price of their work, for how much money they take in at a dealership, that’s the least they can do to show effort to rectify the situation.

If I had to go to small claims court I think you’re right in that’s what I’d probably get. Just hoping they care about making things right and avoiding negative reviews etc. And do the right thing.
 

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I was having a hard time getting a good assessment of type of topper and condition of it. In case you have to handle the claim virtually, be sure that they will be able to see just about every detail of the topper. I was doing claims virtually just before my retirement and it’s a *****! Photos made all the difference in my assessment of the damage and conditions of the vehicle and being able to make amicable settlements. I seriously doubt that this is a small claims court case. Hopefully you will be able to get deemed their fault without a problem. I like your idea of having the truck lifted again and see if it hits anything above it. That’ll work out in my opinion. You might want to take a video of them lifting it up too.
 
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The work done on the truck has nothing to do with the cap damage, so don't expect that back, or maybe $100 for the stupidity on the skid plate bolts, maybe not.

Go find a place who can give an estimate on the cap repair, present that as what you want. Do not have them do it or send it to be done. Maybe a good time to contact your insurance company as well.
 

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Shame on the shop for not disclosing any damage incurred. I'd think it would be obvious when looking at the lift station where your truck was worked on to see how this damage occurred. Otherwise, it might be on your dime, OP...sad to say.
 

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I know you're mad about it, but all this is not going to happen :

"To make it right I’ll be asking for a refund for the service ($630), and pay the price in full to either fix or replace (prefer having a metal shop fix it). Also an additional $500 if it gets fixed for depreciation and the fact it won’t be “factory perfect” anymore."

The burden of proof is on you to prove it was damaged in their care. If you can prove they damaged it, expect to be offered a similar topper, or a fair market value of one in the same condition that yours is in. Because that's all you're going to get. Regardless of how new it is, or how expensive it was when you got it, you'll only get an offer of its current valuation in its present condition, which is estimated by them. You have a very small chance of getting more if you handle things in a calm, collected manner.

However, I wish you luck. I hope they give you a brand new one, and refund your work, and give you cash from the register...lol, however unlikely that may be.
 
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Discussion Starter · #9 ·
First off, before anyone else continues to say I’m unreasonable in what I originally said, I have already acknowledged that I was. I understand my expectations were too high, and I already corrected myself. I understand now how this works. I’m a little surprised more people seem taken aback by what I said, over what the dealership did to my vehicle. How would you feel if it was yours?

Now for an update: Went in bright and early this morning. The service manager was very reasonable and easy to work with. He took a quick look at the canopy, and acknowledged that it was them who caused the damage, no argument. He said to go get a quote to have it fixed. Went to a metal shop and got an estimate for $100-$200. Their aluminum specialist said the best thing to do is use a bottle Jack to pop it back in place, then possibly do some welding/fabrication to fix any damage. Won’t be perfect, but should be somewhat more normal.

Went back to service manager and he agreed to the estimate. We’ll see on Friday how the repair goes. If there’s more damage or the repair doesn’t go well, I have no doubt that the service manager will still work with me to find a resolution.

I then asked about getting some sort of a refund. He told me I was a good customer and he would see what he could do.

At this point I’m pleased with how the situation was handled, especially being he acknowledged their fault up front. I’ll post an update Friday with how the repair goes.
 

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First off, before anyone else continues to say I’m unreasonable in what I originally said, I have already acknowledged that I was. I understand my expectations were too high, and I already corrected myself. I understand now how this works. I’m a little surprised more people seem taken aback by what I said, over what the dealership did to my vehicle. How would you feel if it was yours?

Now for an update: Went in bright and early this morning. The service manager was very reasonable and easy to work with. He took a quick look at the canopy, and acknowledged that it was them who caused the damage, no argument. He said to go get a quote to have it fixed. Went to a metal shop and got an estimate for $100-$200. Their aluminum specialist said the best thing to do is use a bottle Jack to pop it back in place, then possibly do some welding/fabrication to fix any damage. Won’t be perfect, but should be somewhat more normal.

Went back to service manager and he agreed to the estimate. We’ll see on Friday how the repair goes. If there’s more damage or the repair doesn’t go well, I have no doubt that the service manager will still work with me to find a resolution.

I then asked about getting some sort of a refund. He told me I was a good customer and he would see what he could do.

At this point I’m pleased with how the situation was handled, especially being he acknowledged their fault up front. I’ll post an update Friday with how the repair goes.
My bad man, I didn't read everyone else's posts. Hey, sounds like you got a decent person at your dealer working with you.
Yeah I hear you, I'd be pissed if it was mine. But, it's not so much the damaged property as it is the wasted time you have to take getting it fixed that grinds my gears. I had $4,500 worth of body damage recently from an ol lady that merged into me - the process of getting things fixed sucks.
 

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Discussion Starter · #11 ·
My bad man, I didn't read everyone else's posts. Hey, sounds like you got a decent person at your dealer working with you.
Yeah I hear you, I'd be pissed if it was mine. But, it's not so much the damaged property as it is the wasted time you have to take getting it fixed that grinds my gears. I had $4,500 worth of body damage recently from an ol lady that merged into me - the process of getting things fixed sucks.
No worries man, I definitely had my head up in the clouds with what I had in mind originally, appreciate this group bringing me back to reality😂 Sorry to hear about your rig, that must be a pain having to wait to get that much damaged fixed.

Yeah I absolutely agree the wasted time is the real kicker. I definitely feel better about the whole thing after now the damage has been acknowledged and been taken accountable for. It’s probably good they were closed Sunday so I had a day to calm down and collect my thoughts😂
 

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I’m so very happy you took a moment to post your story first before going in half cocked and emotional. I wished more people would be like this during their claims. It would of made a great deal of ease for both parties of the claims process. You really do get more cooperation in the process by being level headed and checking your emotions at the door.

Congratulations on your amicable process so far.
 

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Discussion Starter · #13 ·
I’m so very happy you took a moment to post your story first before going in half cocked and emotional. I wished more people would be like this during their claims. It would of made a great deal of ease for both parties of the claims process. You really do get more cooperation in the process by being level headed and checking your emotions at the door.

Congratulations on your amicable process so far.
Appreciate it, thanks again for your advice and suggestions:)
 

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I had something like this happen at Ford with my old truck.... brought it down and left his tool box underneath it.... if you already left without noticing.... may the force be with you, because I doubt they will admit fault! Hope it works out for you in the end!
 
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Just zoomed in on your topper in your new guy post. Id almost bet they ran the lift up not realizing how tall it is. Or depending on which bay it was in, it may have hit something else since damage is close to the rear. Either way it sucks. I worked for a Chevy dealer for 3 years right after high school and saw cars damaged several times. Worst was a 1997-2000 Chevy K3500 crew cab dually fall off the lift and the pegs that sit against vehicle frame pierced the bottom of the cab and left rear door. The mechanic that was working on it was a 35 year experience, ASE master almost everything GM mechanic. Hopefully you get it fixed and almost like new, you gotta good lookin truck with that topper on there.
 

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Discussion Starter · #16 ·
Just zoomed in on your topper in your new guy post. Id almost bet they ran the lift up not realizing how tall it is. Or depending on which bay it was in, it may have hit something else since damage is close to the rear. Either way it sucks. I worked for a Chevy dealer for 3 years right after high school and saw cars damaged several times. Worst was a 1997-2000 Chevy K3500 crew cab dually fall off the lift and the pegs that sit against vehicle frame pierced the bottom of the cab and left rear door. The mechanic that was working on it was a 35 year experience, ASE master almost everything GM mechanic. Hopefully you get it fixed and almost like new, you gotta good lookin truck with that topper on there.
I will say when this happened and I was googling “car lift damage” most images were of vehicles falling off the lift, made me reevaluate that it could’ve been a lot worse.

I guess my mind at first went to thinking it was someone inexperienced/reckless who caused the damage, but I hear y’a that even the best of the best make mistakes. It was unfair of me to compare their skill with my own in the original post. When someone does this for a living, 5+ days a week, there’s a lot more opportunity to have a mishap.

Appreciate the good will and compliment on the truck! Fingers crossed all goes well Friday
 

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I had something like this happen at Ford with my old truck.... brought it down and left his tool box underneath it.... if you already left without noticing.... may the force be with you, because I doubt they will admit fault! Hope it works out for you in the end!
I guess you didn't read the entire thread? A couple of posts above yours he said they admitted fault and he is getting it repaired.
 

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Discussion Starter · #18 ·
UPDATE: The metal shop I took the truck to did a really nice job. Most of the dent got popped back out, there’s still an indent in the bars inside, but overall it looks pretty much how it did pre-accident. The shop just charged an hour labor. Dealership had a check in my mailbox in a few days.

Had a quick meeting with the service manager today, and he gave me $200 in service credit for the hassle. I’m happy with this gesture especially considering he wasn’t obligated to do anymore than pay for the canopy repair.

After this first happened I was dead set on never returning to this dealership. But after the service manager was very honest and easy to work with, and he also explained this damage (and another few issues I had earlier this year) were done by a tech who is no longer there, I’ll definitely be giving them a second chance. I realize no one is perfect and mistakes happen, and doesn’t hurt I have 3-4 free oil changes now.

Thanks again to everyone here for the advice, and for letting me vent when this first happened!
 
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