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Advice / Success with Contacting Nissan USA

2323 Views 12 Replies 9 Participants Last post by  2018 Silver PRO-4X, 
I
Need some advice regarding how anyone has delt with contacting Nissan USA. My story is as follows, have had quite a few items replaced under factory and extended warranty.
1) Fuel Sending Unit
2) Timing Chain
3) New Rear end
4) Fuel Pump relay something or other
5) Frayed Driver Seat
6) Power Window motor
7) Drivers side door lock

And now the fuel sending unit looks like it has gone out again, had it scanned and that is what it came back as. I am in San Diego, CA and need to know if anyone has had any luck in getting Nissan USA to replace a part that was already replaced under warranty. Of course I am at 62,000 miles and no more extended warranty. I feel like since I have had a laundry list of stuff go wrong I am due a little from their end.

2005 CC LE 2wd
62,000 miles

Cheers
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Clint
Irishman said:
Need some advice regarding how anyone has delt with contacting Nissan USA. My story is as follows, have had quite a few items replaced under factory and extended warranty.
1) Fuel Sending Unit
2) Timing Chain
3) New Rear end
4) Fuel Pump relay something or other
5) Frayed Driver Seat
6) Power Window motor
7) Drivers side door lock

And now the fuel sending unit looks like it has gone out again, had it scanned and that is what it came back as. I am in San Diego, CA and need to know if anyone has had any luck in getting Nissan USA to replace a part that was already replaced under warranty. Of course I am at 62,000 miles and no more extended warranty. I feel like since I have had a laundry list of stuff go wrong I am due a little from their end.

2005 CC LE 2wd
62,000 miles

Cheers
Click to expand...
My brothers Pathfinder (47,000 miles) was out of warranty. He paid $410 for the fuel sending unit to be replaced, I showed him the service bulletin and had a nice and calm talk with 1-800-NISSAN-1 and they mailed him a check for a full refund.
The most important thing is to stay calm. If you need to say "I know it's not your doing, but I'm a little angry that it failed again". Just in case you get agitated.
Go to All About Nissan and under the heading of knowledge based information go to the service bulletins and open and print the one which pertains to our trucks and the fuel sender. When you call explain not only was yours fixed already there are huge numbers of years and models involved. Best of luck with it. Nissan does do good will repairs and if you're a repeat customer let them know what you've owned.
One last thing. The sending unit was replaced in my Pathfinder twice in five months and was covered without any hassles, but I was just under 36,000 miles at the time.

Clint
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Frijolero
^^^^^ Wise words. Good luck!
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I
Thanks for the quick responses! I am a very level headed individual, appreciate the advice! Want to approach this the right way.
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I
Just printed this out!!! Perfect!! I deal with contract / legalize every day, even though not a lawyer know that once precedence is set you have a dam good chance of getting what needs to be taken care of done.
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M
wish i had knwn this

i could send you the 3 page letter that i sent to N USA. it wasnt very nice. and i could tell you about the owner of dealership that called me personally on my cell phone. that didnt help much.

i just keep fixing it my self. need new door hinges soon too. too many other things to list really,
re read some old posts from me.
good oktruck bad peeps
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07moe
We all experience these same problems and i don't think it's fair that we have to pay to fix defects that Nissan knows were created by them in the manufacturing process. There must be a way to get an online petition or something to voice our concerns. We could get input from many forums for similar vehicles with the same problems such as the X, the Titan, Pathfinders and so on. I wouldn't know how to set something like this up or who to send it to but if someone out there knew the logistics of it, i'd be all over it! I'm in Canada and would want to include Nissan Canada in there as well. I just spent $700 for 2 lower control arms because i couldn't replace the bolts to cam bolts for an alignment. they have a service buletin for this * NTB05-099a and i still have a messed up fuel guage (service buletin *NTB07-069b) that i can't afford to fix right now so it's staying messed up for a bit! I know it probably wouldn't change anything, but if they heard from 2000 people who were angry about the same problems and wanted to see something change, maybe, just maybe, they might do something.

These are just my thoughts as i'm very frustrated with my truck despite my love for it! It's costing alot to maintain and i don't know how long i can keep doing it for before i have to cave and get a domestic vehicle that i can affors to maintain! The parts for these thigs are expensive! $120 for front pads, $140 for rotors, dealer wanted $408 for each caliper but i got re-man calipers for $135 at UAP. $311.87 for each lower control arm, and they want $147 for the fuel sending unit! The list goes on!

Sorry for the whinny rant but you can see my frustration! What are your thoughts?
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07nism0
Frustrations...

Wow Moe, I hear your frustration. I cannot help but think that with all of these defects and problems that something will go wrong with mine. You would think that a couple of years later they would be able to iron out those problems but nothing is perfect. The best advice that I can give is be polite, respectful and have documentation from any work done or any previous experiences. Imagine that you have to deal with people all day long with nothing but problems and complaints. Starting out polite and understanding would start off the conversation right. A little respect goes a long way. Some of the people that deal with these problems can make a lot happen and go your way. It all depends on your attitude going in!! Remember, treat others how you would like to be treated. I feel that you will obtain better results in the end!
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07moe
07nism0 said:
Wow Moe, I hear your frustration. I cannot help but think that with all of these defects and problems that something will go wrong with mine. You would think that a couple of years later they would be able to iron out those problems but nothing is perfect. The best advice that I can give is be polite, respectful and have documentation from any work done or any previous experiences. Imagine that you have to deal with people all day long with nothing but problems and complaints. Starting out polite and understanding would start off the conversation right. A little respect goes a long way. Some of the people that deal with these problems can make a lot happen and go your way. It all depends on your attitude going in!! Remember, treat others how you would like to be treated. I feel that you will obtain better results in the end!
Click to expand...
I agree. I work in the airline industry and see people who are pissed off quite often and how they fdeal with it! It's not the fault of the person you are talking to that you are in a particular situation, they are only there to listen and see if they are able to help with the tools and permissions they have available to them from the company! I don't want to be confrontational in any way, i would simply like to politely express my concerns to the right people in hopes that they can do something about it if they realize how many people are affected and concerned!
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H
See if the dealer will run a goodwill request for you before you even call NNA. Maybe it will approve it for you.
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S
^^^ true. If you have a good relationship with your local dealer (i.e. bring them your business by servicing it there on a regular basis) they are more likely to goodwill it since they have your complete history of service maintenance. And be nice...being rude will not motivate people to fight for ya! ;)

Scott
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I
I agree with being nice to the dealers, when I posted this thread I was so po'd.. Murphy's Law the service engine soon light went out. I am hoping the relay unit fixed itself!!
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2018 Silver PRO-4X
Sorry for everyones trouble. It really worries me that these issues will come up on the newer trucks too. I've been told by a Nissan tech forman that the timing chain, & tranny coolant mix are fixed, but I really wonder. Plus they don't seem all that concerned about my engine noise(which is getting worse). So I am looking for a new dealer to go to. I love my truck in many ways, but...:pullout:
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