This is a negative and positive rolled into one.
I bought most of my lift and skid plates from them. Over $1000. I bought the rear diff skid they sell with their own name. There was some issues with it. 1) it was only partially painted. Looked like someone half a**ed the job. Had to re paint it before install. 2) neither of the two sets the mounting holes on one side lined up properly. I had to drill out a 3rd set of holes inbetween the two.
I sent them hi-res pictures of the issues I had with the plate. There was also another issue with a skid row plate I had to also modify. After talking with their customer service a few times, they issued me a credit for my time and paint to fix.
So, take from this what you will. Was the credit worth the headaches ? I don't know but I wasn't turning it down. I would probably shop there again though.