I was screwed by PRG. - Nissan Frontier Forum
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post #1 of 15 (permalink) Old 04-01-2014, 09:10 PM Thread Starter
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I was screwed by PRG.

UPDATE: Greg has emailed me and is going to send me the AAL's and the bearings for the shocks.

I am glad he is making things right.

I completely understand that things get busy and sometimes things slip, I have been in those type of situations before and I will not hold this against Greg or his company PRG.

Our small community needs all the support it can get and sometimes it is rough when making specialized products for a niche market.



So, I will first start off by saying I am not normally the one to make a big deal out of things nor leave bad reviews on the internet.

I ordered a pair of AAL's from Greg back in late August of last year. The item was shipped the next day and also Greg threw in a pair of Shock Eye Bearings for my Radflo's for free.

Awesome!

UPS lost the package. I called UPS and opened an investigation and also informed Greg because they will only speak with the shipper when a package is lost.

After that I never received a reply back. I called him and spoke with him, he sounded very busy and told me to send the details to him at his email address which I did.

No reply, no callback.

At this point I figured well, hes probably busy. Hell I know I was during that time period and I know "**** happens". I was also aware of PRG's bad reputation for slow shipment items which I figured was the deal here. I also figured he was awaiting the claim from UPS to be processed (which it had not been at that point)

09/27/2013, UPS has issued a claim. UPS could not find the package and Greg received a refund. Sweet, I figured my AAL's would surely be on their way soon.

A month later and still no AAL's. I called him yet again and again he sounded very busy and just wanted to get back to work. He tells me to send him the information in the email again and he will get it shipped out right away. I send him the email again but no reply or callback.

On March 21 I sent another email and today still no reply back.

This is not counting the numerous times in between these events that I have tried calling but got no answer.

I am now well past the timeframe that I can file a dispute with paypal, this is partially my fault as I should have taken direct action sooner. Instead I was trying to be the nice and understanding customer of a small businessman who was doing great things for our community.

So, next time I will just order from Nisstec or other vendors.

Just thought someone should know...

Last edited by leeleatherwood; 04-02-2014 at 01:34 PM.
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post #2 of 15 (permalink) Old 04-02-2014, 12:59 AM
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Absolutely not surprised. Yet people continue to give this guy their money.
There are far superior vendors out there selling the same products.
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post #3 of 15 (permalink) Old 04-14-2014, 11:37 PM
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Truly wish I'd read this before ordering. My experience is shaping up to be the same.
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post #4 of 15 (permalink) Old 04-15-2014, 07:08 AM
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Starting to sound like PRG is no longer a reliable source for parts anymore.

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post #5 of 15 (permalink) Old 05-13-2014, 10:28 AM
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sounds like PRG needs to get the boot form the vendor list regardless if they paid to be a vendor or not. At least the Frontier community should speak up for themselves and take a stand.
I have no dog in this fight, but now know NOT to order anything from this vendor, thanks to this forum...

anyone researching their site will see the negative actions, and he should be reported to the BBB.

OP, good luck man...

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post #6 of 15 (permalink) Old 05-13-2014, 10:38 AM
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Be sure to check out the update in the OP...

Quote:
Originally Posted by leeleatherwood View Post
UPDATE: Greg has emailed me and is going to send me the AAL's and the bearings for the shocks.

I am glad he is making things right.

I completely understand that things get busy and sometimes things slip, I have been in those type of situations before and I will not hold this against Greg or his company PRG.

Our small community needs all the support it can get and sometimes it is rough when making specialized products for a niche market.

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post #7 of 15 (permalink) Old 05-13-2014, 11:06 AM
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Glad he says he is making right... PRG has had lousy business practices for years. Alway reading complaints. I cannot understand why people continue to attempt to use him.

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post #8 of 15 (permalink) Old 05-14-2014, 12:41 AM
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Because there is a difference between suspension, and a lift kit.
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post #9 of 15 (permalink) Old 05-17-2014, 12:34 PM
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I used Greg/PRG a few years back for the lift on my 05 Nismo. Service was outstanding. Sent him an email asking questions about his products for my new truck and he never replied. Ended up getting what I needed from 4x4parts.com. Sometimes, companies grow too fast for their infrastructure or manpower can support and customer service suffers. Hope Greg can get his act together because he seemed like a good guy.



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post #10 of 15 (permalink) Old 05-17-2014, 01:41 PM
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I had nothing but outstanding service every time I've dealt with Greg. Even when he didn't have the parts that I needed for my truck he gave me the number and the person to talk to in order to get what I needed. I would not hesitate to do business with him again. You have to remember hes getting orders from various Nissan model forums and also still trying to have a personal life.
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