What looks particularly su****ious about this is the way the paint seems to have separated from the primer (as in poor adhesion in an area that might have been previously damaged and poorly prepped before it was repainted). This doesn't look like a normal scratch.
Yeah, it's rather odd looking. For the record -- the truck has never had any body and/or paint work done to it whatsoever. I was in a fender-bender in early August, but all damage was to the front passenger-side bumper. The bumper was replaced without need for body or paint work.
I'm about to call the service department, we'll see what they have to say about it.
----------- 45 minutes later --------------
Dealership says they noticed it was peeling when i took it in and that it really peeled back when they washed it. They said they have a guy that could fix it "pretty reasonable" but that's all. Service manager said that "nissan is pretty proud of their paint, believe it or not" and that the mileage on my truck would hurt my chances of getting help from Nissan.
----------- hour later --------------------
just put in ANOTHER claim with nissan corporate. This is my 2nd claim in a week's time. I'm pretty sure i'm not going to get anywhere with this one though.
quote from warranty:
"corrosion other than perforation, such as cosmetic or surface corrosion due to defects in materials or workmanship. This is covered under the basic coverage of the new vehicle limited warranty."
Unfortunately, I have 53K on my truck and no extended warranty. The only leverage I'll have is that the paint damage was not observed by me when I took the truck in for service. Service guy says it was, but I think I would have noticed that.
Last edited by mattv; 10-31-2007 at 10:18 AM.
Reason: Automerged Doublepost
this is certainly not giving me warm and fuzzies - especially after the dealer ship my brother took his 06 vspec sentra to denied him warranty service for an error code that had nothing to do with the CAI he had on it... him and i ended up fixing it ourselves...
i'm just worried because i've had a solid rear end clunk that my idiot dealership can't hear, and claimed they fixed when they topped off the fluid in the rear after it lost an axel seal...
I'll give you my advice on this. Read the warranty book for our trucks and be familiar with it. Then, go to the dealership and tell them you want it fixed (manufacturing defect). If they refuse, ask to use their phone. Call 1-800-Nissan1 (I think thats the #) while they are standing there. Tell them you have had bad service at this dealership and they are refusing to fix your truck. Tell them what happened and that you want something done about it.
In the mean time, talk to the manager of the dealership. Not the service manager, the general manager. Tell him how stupid it is that they will not fix a warranty issue and tell him you will make sure nobody you know will do business at the dealership if this isn't resolved. This may sound a bit harsh, but its what I had to do to get my truck repainted, and to get the rear axle replaced.
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I'll give you my advice on this. Read the warranty book for our trucks and be familiar with it. Then, go to the dealership and tell them you want it fixed (manufacturing defect). If they refuse, ask to use their phone. Call 1-800-Nissan1 (I think thats the #) while they are standing there. Tell them you have had bad service at this dealership and they are refusing to fix your truck. Tell them what happened and that you want something done about it.
In the mean time, talk to the manager of the dealership. Not the service manager, the general manager. Tell him how stupid it is that they will not fix a warranty issue and tell him you will make sure nobody you know will do business at the dealership if this isn't resolved. This may sound a bit harsh, but its what I had to do to get my truck repainted, and to get the rear axle replaced.
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I'll give you my advice on this. Read the warranty book for our trucks and be familiar with it. Then, go to the dealership and tell them you want it fixed (manufacturing defect). If they refuse, ask to use their phone. Call 1-800-Nissan1 (I think thats the #) while they are standing there. Tell them you have had bad service at this dealership and they are refusing to fix your truck. Tell them what happened and that you want something done about it.
In the mean time, talk to the manager of the dealership. Not the service manager, the general manager. Tell him how stupid it is that they will not fix a warranty issue and tell him you will make sure nobody you know will do business at the dealership if this isn't resolved. This may sound a bit harsh, but its what I had to do to get my truck repainted, and to get the rear axle replaced.
very good advice, ill just add to it. do it in the middle of the showroom, as the salesmen are trying to sell cars to other people. dont be afraid to be a little loud and make comments like "is this the type of service and reputation this dealerhsip has?" they will then be put in the predicament of fixing your paint, or having a lunatic in their show room costing them 3-4 sales that day.
I think all Dealers/Manufacturers will fight you tooth and nail.....that was the reason I will never buy GM because of their lack of customer support, they fought me all the way to arbitration for a $50 part!! I just dont get it
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The corrosion part of the warranty is 60 months and unlimited milage but it says only for rust through (perforation) from one side of a panel. It sounds like the paint would be under the basic warranty and that only goes to 36,000 miles. You might be able to be the squeaky wheel and get them to fix it but it will be tough especially if they try not to fix stuff within the warranty mileage. Sorry about your predicament man. Maybe you can say they scratched it while it was in their care and it's their fault. For the record I have a white 2005 LE and I haven't had any issues at all. I only have 22000 miles though and I keep it in the garage. I had to have a master window controller changed on the wifes pathfinder at 35000 miles and the dealership didn't give me a hard time but that was a cheap part to them and not a paint job worth a few grand.
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Well I went to the dealership to pick it up and talked to the dealership manager.
He was a total flaming a55hole. I've never ever been treated with such disrespect in my life.
He told me that if the service manager said the paint was damaged when it came in, then that's the way it is and he believes his service guy because he's been there a long, long time and he knows if something gets messed up down there he knows to report it to management.
Manager told me he didn't like "being put together"....and when i asked what he meant by that he went on to say that he felt like this was all just a scam. I mentioned the numerous people on this forum with paint troubles, especially with the 2005 blue frontier. I mentioned that I even found stirrings of a class action suit about paint issues.
He went on to say how that made him feel even more like he was getting put together because how do i know that and whatnot. I told him that I'm an informed consumer and i looked up all that information today.
He gave me a hard time about my "accident" as well. This morning the service manager asked if my truck had been in the shop for body/paint work, and i said no. He mentioned the carfax report and reported accident....i said yeah, damaged bumper replaced by myself. Dealership manager said that i said one thing and then after they pulled the report I said another and that i was inconsistant and he didn't believe me.
Manager told me that it was damaged and "might not have been that big of a spot, i'll have to talk with chris. it might have gotten bigger when they washed it because we wash every vehicle."
I said "well if it was observed and noticed, why didn't anyone call me to tell me about it before you washed it. Isnt that a standard practice? Or why wasn't i told about it after it happened. Why was it just left in the lot for me to find out about when i picked the truck up?"
he had no answer for that...
he then said "i can tell when people are lying to me, i can tell. Was that paint damaged when you brought it in?"
I looked him dead in his ugly face and said absolutely not, it was not damaged whatsoever when i brought it in. Then i said, "so am I lying to you?"
He said well i donno i'll have to talk to chris. Chris told me that he told you that he had a guy to fix it for $150 or so but you were going to take it somewhere else. I told him that chris never said any price information to me....and that if I was going to have to pay to have it fixed I'd rather take it somewhere else.
Manager asked "well why is that"
I said "because i'll probably never bring a vehicle here for any service ever again."
He said "well then i'm not going to jump up and down to help you, i'm probably not going to escalate this or follow this up."
I said thank you for your time and walked out.
Upon reviewing my "nissan multi-point inspection sheet" which has various criteria as well as a general notes/comments section....they noted that my windshield is cracked and pitted. BUT there is no mention whatsoever of any paint damage. Wouldn't that be the proper and appropriate place to document such a finding? Right on the customer information and inspection sheet? Nothing there.
Another thing - this carfax report that they pulled to check for accidents....they made it sound like they did that a week ago when i first took the truck in. Nope. They ran the report last night at 6:50 PM -- roughly 5 minutes after i left the dealership.
As i said earlier today, i have a complaint in to nissan corporate and expect a call back tomorrow. I have lots more information for them.....this is absolutely insane. I am the customer, the customer is right. I am an honest person and I will not stand for this kind of treatment from a dealership. Absolutley astounding customer abuse.
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