Leaving the Site -

[wperdigon]

This is the PM I got from the staff on here -

vendor status
Will,

Due to the handling of the IMS Group Buy #3 situation, the staff here at ClubFrontier have decided to revoke your vendor status effective immediately. You will need to contact dascrow and/or El Calor if there are any outstanding issues with your account.

Thanks,

07Frontier


I am going to leave this site, and after this post, I will post no longer. I'm not going to sit here and argue with people about what is going on with this. We admittied to having a problem with the component, and are offering to replace the affected parts free of charge with a machined gasket so that people can enjoy their product. Since the staff feels that we have wrong'd members in some sort of way, (with nothing but bandwagoneering) I'm chosing that this site no longer suites my needs.

If there are any outstanding transactions, I will be fulfilling the backorders and shipping to the members involved in a timely fashion. If people need to contact me, I will continue to be on Frontier Board as an online message board. As well as sales@*************.com

Regards,
William Perdigon
CEO WRP Technology

[07Frontier]

I am sorry that you feel this way, Will. Unfortunately, many members feel that your "solution" is a work-around, not a solution. A solution would be for them to return the DEFECTIVE product and you send them one that is machined to the spec they thought they were paying for in the first place.

[agtitan06]

This thread was in WRP's subforum that was deleted, so I moved it to the General forum, because I'm not sure if members were able to view this thread.

[sandiegan05fronty]

Originally Posted by agtitan06

This thread was in WRP's subforum that was deleted, so I moved it to the General forum, because I'm not sure if members were able to view this thread.

Thanks Ag! I am not only a frontier driver, but as you all know, hubby drives a Titan.....
Yep, he is active on all the Titan forums. So all you FB supporters....

[dubie2003]

Originally Posted by sandiegan05fronty

Thanks Ag! I am not only a frontier driver, but as you all know, hubby drives a Titan.....
Yep, he is active on all the Titan forums. So all you FB supporters....

Can you please elaborate on this post some and possibly leave out the smilies and use words.

I get from this is that you drive a Frontier the is supercharger which is awesome. You should defiently contact UpRev and see if you can get it really tuned to get WOT and then take it to the track and see what number you can put down. They should be pretty nice, just see if you can get some other tires for the track thou, the BFGs are a little heavy.

I think you husband is Kr2 (sp?) and I see him on FS and CT from time to time. His Titan is looking awesome. The diff cover is nice since he tows your camper for camping and I like the fact that he got the pillar gauge cluster so he can monitor the tranny, diff and I forgot the other.

I still don't understand the "So all you FB supporters...." part thou...

[07Frontier]

Will,

Just to clarify, it was your overall handling of the situation that led to the decision, not the remedy. The overall timeframe, lack of customer support, deleting of unflattering posts in your vendor section, etc all factored into the decision. The staff here are entrusted with protecting our members and we felt that the best way to do this was to revoke your vendor status.

I, for one (as you know through our PMs), was hoping that a compromise could be reached where BOTH parties were happy. Unfortunately, some members wanted their defective units corrected (rightfully so) and you were unwilling to take that route as you thought your fix was acceptable. This left the affected users (and those watching from the sidelines) upset, feeling like you only cared about the money already in hand. While this may be the wrong perception, it is still the perception that you gave your customers.

[Bassi_Likes_Trucks]

It is unfortunate and the situation could have definitely been prevent. All it would have taken is proper customer service, which you lacked. Understanding there were a lot of outside forces. In most market places you would have been serverly reprimanded for not having a prompt answer, even if it just said you were looking into it. I have learned in many years of customer service a simple acknowledgement can go a long way.

Admins did the right thing and not subjecting us to the potential of further bad customer service. Thank you

[kmos]

Maybe he outsourced his Customer Service. (couldn't help it).