Service Issue

[Vycor]

So before I start saying which dealership/service shop is, let me tell you the story..

About a year and some-what months ago, my ABS light came on in my 2002 Frontier. I was passed my warranty but I took it in anyway. They hooked it up to the computer and it returned an error about the G-Sensor. So after $480 or so for the new part + labor, they fixed it... so I thought.

A few days later, the ABS light came back on. I took it in to the shop, they replaced the G-Sensor, again, under warranty obviously since I just bought it.

I went home.. well it came on again on the way home. Well i took it back after a few weeks because I had no time to go there, and they couldnt reproduce it. The code was come and go.

Well after playing tag for a year or so, stopping in once in a while for service here and there, and asking them to check my ABS if it comes on while they had the truck.... well one day I drove by, it was on, and i pulled in, left truck on so it woudlnt clear and grabbed the tech.,

He hooks it up, and says "computer shows your g-sensor is bad"... well i told him that it had been replaced not once, but twice already. And its not the g-sensor. After a lil more playing around he said its the computer for the ABS... well thats about a thousand dollar job... the computer alone is about $700 or so... so i said forget it im not paying that kinda money to fix it.

So I asked my service rep about the g-sensor... i obviously shouldnt hafta pay for a g-sensor since... it was probably never bad to begin with... well never heard back (this was about 2 months ago)...

Well i had my truck in for its last service, it needed a head gasket. A privatre shops fixing it, so i remember the g-sensor, and i call up my rep... i remind him about my g-sensor, because he had never gotten back to me two months ago when he said he'd speak to the service manager regarding a refund... well he told me he'd speak with him again but theres no way for them to know the g-sensor was good or not.. i told him "there was a tech bulletin out about the exact issue with ABS and it being the computer... shoulda looked at the bulletins" he said he'd look up the bulletins and speak to the service manager...

now, this was in the beginning of the week, Monday actually... I havnt heard back yet... at this point i think im gonna just call nissan corporate since im not getting any answers from my shop...

anybody else have a similar experience or think nissan will help me out here... i just bought a 2008 so its not as if im giving up on nissan, they should show me some leverage here, concidering i just bought ANOTHER one of their trucks.

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Okay so heres the followup.. I went there today to speak with my service rep. He naturally had to speak with the service manager... well the service manager told him he could only give me a discount if i went ahead with the computer repair... which is over $1000, well im selling my truck i said, im not gonna do any unncessary repairs since im selling it.

I asked to speak with the service manager. Well he seemed too busy so he sent someone else out, to talk to me... i explained how I want to buy a box and some side steps for my truck so maybe they could work with me on that. Beats giving me $500 back, they could give me $500 in parts, which is less $$ out of their end.

Well best they could do is give me cost on parts. $453 for the box and $203 for the side steps.... well that was that, nothing else... so i stuck my head in the service managers office and asked him if he planned to help me out at all. He said i put 30,000 miles on my truck since hte part was fixed... well the part was never fixed and i had repeatadly gone in for service and every time, i mentioned the ABS light... well he said its still 30,000 miles..

So i basically told him that he just lost himself a customer. I thanked the two service reps I dealt with and the mechanic who always worked on my truck for their service over the years and said goodbye. I told one service rep when i was outside that the new service manager was basically an *** and didnt seem to have time to deal with a customer. While the old service manager ALWAYS took the time to call me and deal with my issues personally and always helped me.

Appparantly some other guy out there (dunno if he worked there or not, wasnt dressed in nissan clothes) seemed to agree with me that the service managers an ***.

Sooo, the service place? Amity Nissan (well now Massapequa Nissan) - service is located in Amityville, NY while sales is in Massapequa Park, NY

This is the same company that never got back to me for a price... seems the managers at this nissan dealership don't care... well no, the parts manager is still the original guy i always dealt with and hes still a nice guy...

I liekd the staff i dealt with, but the managers didnt seem to care, horrible. You should appoint people who actually care bout the customer to manager position, not the other way around.

And they are losing a LOT of business. I dropped a LOT of money into service over the past 2 years, their loss now... i'll be going elsewhere for my service and parts.

[HarshReality001]

Thats a shame. Take your service business to Smithtown Nissan / Performance Motorsports (I know thats where you bought the new truck from). LINXC has friends over there. Good people, good prices/customer service.

[Vycor]

Yeah sept smithtown is far from me