Poor yournissanparts experience

[adrenaline503]

Well, I finally bit the bullet and bought some Nissan seat covers. I went through yournissanparts and got the 10%, after that is was downhill. I have pretty high expectations when it comes to customer service, I just want to be treated like I treat others; crazy me. Anyways, below is what I posted in their feed back area.

"Placed an order on 2/6/08, A Wednesday. No notification of shipment with 48 hours as stated on website. Called on the 11, no answer, left message. No call back. Sent 3 emails, no reply. My card was charged on the 15th, NINE days after the order. Called again, no answer, left message. I asked to be called back before end of business, before the holiday weekend. No reply. No tracking information sent at time of card charge. I heard about you guys off clubfrontier.org. Needless to say I will passing my experience along to others."

Maybe my experience was atypical, maybe I will hear from them on Tues. If it gets better I'll post that too.

[GroovyDude]

I feel you on this one.....

[HarshReality001]

Brian, our contact at YNP, recently quit (difference of opinion with new management). He was the one who gave us all great experiences. Apparently there is no one left to pick up the pieces after he bailed. Sorry to hear about it. Hopefully they show up soon.

[adrenaline503]

Thats too bad about the changes they have had over there. I had read a few good reviews on here about them. <sigh>

[mm7759]

I had dealt with Brian when he was there, and he was great to work with. I was in the middle of working through an issue when Brian left. I tried repeatedly to get through with no luck. I finally escalated to mgmt there and they did take action, but it did seem like the level of service had dropped. Almost like the website business is an afterthought for them. Sorry to hear problems are still going on.

[LilRedExpress]

Brian has started his own web site to continue serving customers. eNissanParts.com Your Source for Genuine Nissan Parts is one of his new homes...(I think he is going to have 2.) Let us all hope that he continues his great service that we have come to expect.

[Pro2X]

Sorry about your experience and like everyone has stated above, Brian left YNP and went to another dealership. I just placed a big order and all has been well. Give him a call as I dont think the web site is up and running fully yet...1800-981-7278 (Brian)

[PAPAZ]

Originally Posted by adrenaline503

I have pretty high expectations when it comes to customer service, I just want to be treated like I treat others; crazy me.

I agree 100%. If I don't get good service, I don't go back!

[beefy242]

Originally Posted by PAPAZ

I agree 100%. If I don't get good service, I don't go back!

thats why i get all POed when im as polite as possible and people get angry with me cause they expect me to know every little detail about the store in every single department.... but i keep my cool and go and find someone that should know.

im ALL about customer service. I should work everywhere.

[adrenaline503]

I tried to call the dealership and talk to the head manager, he was "unavailable". Then I asked to speak the most senior person there.... unavailable. Please.