The Fight Is On With Nissan!!!!!

[carphreak]

Originally Posted by LAW350

No problems with the job, most people dont understand that the tech and the service writer and the service manager ALL get screwed by the factory on a regular basis... Its a constant battle we are the only ones standing up for the customer if it was up to the factory reps we would just tell every one to piss off..

wow thanks for giving me an insight as to how things really work at dealerships. not that i have anything to complain as the service managers i talk to have been very very nice and accomodating....

[NismoGoose]

hmm ive seen alot truck break there diffs, its kinda happens alot. I jus replace it my self, at my buddies shop. We had a diff. break in a 03 avalanche, dealer sent the parts for free under the warranty(the owner stated that he doesnt trust anyone but him working on the truck). I myself had to replace my tcase, apparently something broke off inside. They claimed abuse, i called the north american nissan about the situation, went down to the dealer met the rep. looked over the truck so nothing bad. I finally persuaded him that when a truck says "offroad" things tend to break, but it took 2 days to persuade him. You cant jus go in there raising hell, then theyll be even more of arses
just my cents worth

[beefy242]

at least you guys have a warranty... try getting something done that would be covered under warranty only if you raised hell, and doing it after your warranty expires. I swear, almost every dealership is soooo cheap. yet, the dealer my dad bought his silverado from (brand new in 01) is owned by the only Toyota dealer in Hawaii, the bed cable recall letter came from the dealer before the factory. plus he didnt have any problems with it anyways...

the only time we had problems with a bed cable was in a 1998 silverado (3/4 ton) back in 05 when we visited Georgia and hauled almost a ton of bricks from a brick yard and they decided to almost fall out of the back. GM wouldnt cover that under any circumstance, but were rather impressed.

[dingraha]

Originally Posted by LAW350

No problems with the job, most people dont understand that the tech and the service writer and the service manager ALL get screwed by the factory on a regular basis... Its a constant battle we are the only ones standing up for the customer if it was up to the factory reps we would just tell every one to piss off..

I'm a service writer at a mazda dealer. Law is right... most of the techs don't care. My factory reps. can be pretty rediculous also. I hate to break it to ya but if the factory dcsm was there and saw your truck and denied coverage, chances are pretty slim the dealer will be able to cover your repair under warranty. Even if you call customer relations they won't be able to override any factory dcsm decision. If nissan is anything like mazda, the most you'll get are some vouchers to put toward the repair. Good luck though!

[BRUTAL]

Originally Posted by dingraha

I'm a service writer at a mazda dealer. Law is right... most of the techs don't care. My factory reps. can be pretty rediculous also. I hate to break it to ya but if the factory dcsm was there and saw your truck and denied coverage, chances are pretty slim the dealer will be able to cover your repair under warranty. Even if you call customer relations they won't be able to override any factory dcsm decision. If nissan is anything like mazda, the most you'll get are some vouchers to put toward the repair. Good luck though!

A LITTLE LATE ON THE REPLY, BUT HAS ALREADY BEEN COVERED UNDER WARRANTY. I AM A JAGUAR TECH FOR MANY YEARS, AND I JUST WENT AND TALKED TO THE SERVICE MANAGER WITH PICS AND VERY POLIT AND JUST ASKED FOR HIS HELP. ALSO LET HIM KNOW I ALWAYS GIVE 10'S AND EXCELLANT ON SURVEYS, MATTER OF FACT I WAS SURVEYED ON REPAIR FOR INOP HORNS THE VERY NIGHT AFTER I WAS TOLD NO COVERED AND I GAVE THEM EXCELLANT. 1 HAS NOTHING TO DO WITH THE OTHER. HE CALLED THE NEXT DAY WITH IT COVERED AND THEY FINISHED THE FOLLOWING MORNING

[dingraha]

Good Stuff!