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Please be aware that if by chance you are shipped a defective ez-down, their online store will not answer e-mails and their customer service is unresponsive and ineffective if you can get through to a real person.
As you can guess from the above, mine was shipped defective, installed easily but the tailgate wouldn't go down at all. Looks like the cylinder is bad. I e-mailed three times and called twice. I actually got a cs rep the second time that assured me they had them in stock and would be shipping a replacement out the following morning. That was last week. (the first one took 2 days)
Looks like I'll be contacting my credit card company.
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